This agreement is between you and MasterRemit trading as MASTERREMIT PTY. LTD. These Terms and Conditions govern the terms under which you may access and use this website and the services associated with it (together, the "Service").
By accessing, registering with and using the Service, you agree to be bound by the terms of the Terms and Conditions. If you do not wish to be bound by the Terms and Conditions do not access, register with or use the Service.
As used throughout these Terms and Conditions, the terms "MasterRemit", "we", "us", and "our" refer to MASTERREMIT PTY. LTD., together with its employees, directors, successors, affiliates, and assigns. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, beneficiary owners of senders, Recipients (receiver of money transfer), or visitors to this website.
Definitions
In these Terms and Conditions
The words "you" and "your" refer to the person who accepts and agrees to the terms and conditions of this Agreement.
The words "MasterRemit", "we" and "us" refer to MASTERREMIT PTY. LTD.
Services means all payment services and related products available through this website.
App means MasterRemit’s mobile application for the sending of Payment Requests and/or Transaction Requests.
Sender means someone who uses the Service to send money.
Recipient means someone who receives money through the Service.
Destination Country means the country in which the Recipient receives money through the Service.
Transaction means a specific instruction to send money through the Service.
Transaction Amount means the amount of money that the Sender wishes to send to the Recipient, excluding any applicable fees and prior to any foreign exchange conversion.
Payment Instrument means a valid instrument of payment such as a bank account, debit card or credit card.
Payout Amount means the amount paid out to the Recipient, after any foreign exchange conversion and excluding Local Taxes.
Transaction Fee means the fee plus any additional charges applicable to each Transaction.
Service Provider means a local bank, money exchange house, or other third-party service providers in the Destination Country with whom MasterRemit works in providing the Service.
MasterRemit Remittance Facility refers to the MasterRemit online platform for the purpose of carrying out remittance services.
Verify means that you have to complete our verification process in order to help establish your identity with MasterRemit.
Transaction History means the record of your Transactions on our website which you may access using your email and password registration details.
Website means any URL, such as www.masterremit.com, that we use to provide the Services to you.
Password means the secret password defined by you, at the time of registration.
The Effective Date means the date on which our Terms and Conditions become effective.
1. Introductions
The MasterRemit service is provided by MASTERREMIT PTY. LTD. ("MasterRemit", "we", "us " or "our ") through our online platform.
Reference to our Money Remittance process in this terms and conditions include the use of our website money transfer.
This Agreement and MasterRemit service allows you to send online money transfer (a "Transfer") to the person named on the form
(the "Recipient ") and allows them to receive the money into their local bank account.
In order to use the MasterRemit remittance facility for the first time, you must set up your "Profile " by entering your personal information, a "User ID " (which is your email address is used for identification purposes and to login to your Profile), a password, a valid Identification and a contact number. For any consecutive Transfers you can use your existing Profile using your User ID and password to login. All information provided by you shall be stored in your Profile, and shall be maintained by us or our "Service Providers " (any company or companies engaged by us or our contractors to provide our Remittance Services) based upon the information supplied by you.
You cannot send a Transfer on behalf of a third party.
For online transfers, you can either send the money within the same country or to a different "Receive Country ". Once we have accepted your Transfer and the money has been collected from your bank account, the Recipient can collect the money in the agreed currency and agreed exchange rates in the bank account or mobile account number that you stated in the online form. We will not contact the Recipient to advise them when the money has been deposited. However, you or the receiver may receive an email alert to confirm that the transaction has been completed.
You can visit our website or download our mobile apps from the apps stores to find out products and services that we offer.
We may communicate with you electronically (for example, by email) unless we are required by law or regulatory requirements to communicate in another way. If you do not wish to receive communications electronically, you may not use MasterRemit Remittance Services.
You agree to promptly update your records if your email address or other contact information in your Profile changes. Follow the instructions on our website to update your Profile.
2. The Nature of the Services
MASTERREMIT PTY. LTD. (ACN 612 242 636) is a company registered in Australia with office located in Victoria. MasterRemit can be contacted by mail on Level 10,555 Lonsdale Street, Melbourne 3000, and also by email at customerservice@masterremit.com. MasterRemit is registered with AUSTRAC for the provision of independent remittance dealer. MasterRemit is only a Remittance Service Provider; Our main business is money transfer services. For security reasons, we recommend that you only send money through the Service to people you know personally. If you choose to pay third parties for goods and services using the Service, you acknowledge that MasterRemit has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk.